At My Mystery Box, your privacy matters to us. We believe that trust is the foundation of any good relationship, and we are committed to being transparent about how your information is collected, used, and protected.
This Privacy Policy explains what information we collect when you visit our website or place an order, and how we use that information responsibly.
Information We Collect
When you shop with us or interact with our website, we may collect certain personal details such as:
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Your name
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Email address
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Phone number
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Shipping and billing address
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Order and purchase details
To help improve our website experience, we may also collect non-personal information like browser type, device details, IP address, and website usage patterns.
Payments & Transaction Security
Your payment security is extremely important to us.
We do not store or have access to your card details, UPI IDs, wallet information, or net banking credentials. All payments made on our website are processed securely through trusted third-party payment gateways that follow industry-standard security practices and are PCI-DSS compliant.
Your sensitive payment information is handled directly by the payment provider and never stored on our servers.
How We Use Your Information
We use your information only for legitimate business purposes, including:
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Processing and delivering your orders
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Communicating order updates and confirmations
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Providing customer support
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Improving our products, services, and website experience
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Preventing fraud and ensuring secure transactions
We may occasionally send promotional updates or offers, but only if you choose to receive them.
Sharing of Information
We respect your privacy and do not sell or trade your personal information.
Your data is shared only when necessary, such as with:
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Payment gateway providers
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Courier and delivery partners
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Technology and analytics services that help run our website
All such partners are required to keep your information confidential and use it only for the intended purpose.
Cookies & Website Tracking
Our website uses cookies to function smoothly and enhance your shopping experience. Cookies help us remember items in your cart, understand how visitors use our site, and improve performance.
You can choose to disable cookies through your browser settings; however, some features of the website may not work as intended.
Data Protection & Security
We take reasonable and appropriate measures to protect your personal information, including SSL encryption and secure systems.
While we do our best to safeguard your data, no online transmission is completely risk-free. We recommend accessing our website from secure and trusted devices.
Your Rights & Choices
You have full control over your personal data. You may request to:
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Access or update your information
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Delete your personal data
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Opt out of marketing communications
For any such requests, please contact us at support@mymysterybox.in. We aim to respond within 48 hours.
External Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies separately.
Children’s Privacy
My Mystery Box does not knowingly collect personal information from children under the age of 13.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
Grievance & Contact Information
If you have any concerns related to privacy or data usage, you can reach out to our Grievance Officer:
Name: MyMysteryBox
Email: support@mymysterybox.in
Response Time: Within 48 hours
Contact Us
For any questions regarding this Privacy Policy or your personal information, please feel free to contact us at support@mymysterybox.in.