Refund and Cancellation Policy
Cancellation before dispatch: You can cancel your order any time before it is dispatched by emailing support@mymysterybox.in or messaging us on WhatsApp with your order number. You will get a full refund.
Cancellation after dispatch: Once an order is dispatched, it can’t be cancelled.
About mystery box contents: Each box is curated by our team, so items vary from box to box, as described on each product page. Receiving different items from the sample list is not a defect and is not grounds for a refund.
Damaged, defective or missing items: If an item arrives damaged or defective, or your box is missing, contact us within 48 hours of delivery. Please include your order number, photos, and an unboxing video recorded from opening the sealed package. After we verify it, we will send a replacement or give a refund.
Returns: To request a return, contact customer support first. Items must be unused, in the same condition you received them, and in the original packaging. Return shipping is paid by the customer, and the original shipping charge is non-refundable. We recommend a trackable courier, because we can’t refund a return we don’t receive.
Refund timeline: We email you once your return or claim is approved or rejected. Approved refunds are made to your original payment method within 5–7 business days. Your bank may take a few more days to show the credit.
Late or missing refunds: If you haven’t received the refund after this time, first check with your bank or card issuer, then contact us at support@mymysterybox.in.
Contact: support@mymysterybox.in · +91-8368940907