Privacy Policy
This website, mymysterybox.in, is operated by RAGX Technologies Private Limited (“we”, “us”). Your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website or place an order, and how we use and protect it.
Information We Collect
When you shop with us or use our website, we may collect:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Order and purchase details
To improve the website, we may also collect non-personal information such as browser type, device details, IP address and usage patterns.
Payments and Transaction Security
We do not store or have access to your card details, UPI IDs, wallet information or net banking credentials. All payments on our website are processed securely by third-party payment gateways that are PCI-DSS compliant. Your payment information is handled directly by the payment provider and is never stored on our servers.
How We Use Your Information
We use your information only for legitimate business purposes, including:
- Processing and delivering your orders
- Sending order updates and confirmations
- Providing customer support
- Improving our products, services and website
- Preventing fraud and keeping transactions secure
We send promotional updates or offers only if you choose to receive them.
Sharing of Information
We do not sell or trade your personal information. We share it only when necessary, with:
- Payment gateway providers
- Courier and delivery partners
- Technology and analytics services that help run our website
These partners must keep your information confidential and use it only for the intended purpose.
Cookies and Website Tracking
Our website uses cookies to remember items in your cart, understand how visitors use the site and improve performance. You can disable cookies in your browser settings, but some features of the website may not work as intended.
Data Protection and Security
We take reasonable measures to protect your personal information, including SSL encryption and secure systems. No online transmission is completely risk-free, so we recommend using our website from secure and trusted devices.
Your Rights and Choices
You may ask us to:
- Access or update your information
- Delete your personal data
- Opt out of marketing communications
For any such request, contact us at support@mymysterybox.in. We aim to respond within 48 hours.
External Links
Our website may link to other websites. We are not responsible for their privacy practices or content and encourage you to read their policies.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
Grievance Officer
As required under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
Name: Vidhi Chaudhary, Director
Address: B-151, Apex City, Panchli Khurd, Meerut, Uttar Pradesh 250002
Email: support@mymysterybox.in
Phone: +91-8368940907
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.